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MacTec Sales
Targeting Solutions

ORDERING INFORMATION

MacTec sells both standard
stocking items that are stocked on a regular basis and special order items that are imported from Germany at the request of the customer. Each item on our website will display above the price if it is a Special Order Item. Please refer to the terms for special orders at the bottom of this page to review our policy regarding the purchase of special order items.

Warranties Provided By Manufacturer:

All products sold by MacTec are subject to any warranty terms that may be provided by the manufacturer. MacTec is not a warranty service provider and any problems of malfunction, or other factory defects must be addressed with the manufacturer.


TERMS FOR STANDARD ORDERS

Return Policy: Non-defective stocking items may be returned in original, unused condition for exchange or refund within 10 days of receipt unless otherwise specified. All returns require prior authorization and an emailed request for authorization must be made within 5 days of order receipt. Shipping costs and fees are not refundable and returns for refund are subject to a 15% restocking fee. Refunds cannot be issued for any item that has been damaged, modified, or otherwise returned in any condition that prevents the item from being restocked and sold as new condition. Authorized returns must be shipped back to MacTec via Priority Mail or UPS within 5 business days of authorization. Returns should be wrapped carefully in bubble wrap or newspaper, shipped in a sturdy box, and insured for the full value. MacTec can not be responsible for returns that arrived damaged during shipment. Nill grips that are furnished with Nill grip screws should be examined and test fit on gun frame prior to installing screws.


TERMS FOR SPECIAL ORDERS

Pre-Payment: All Special Orders Items require advance payment in full.

Special Order Cancellation: Special Orders cannot be canceled, nor refunds issued, after the 1st calendar day of the following month from which the special order was placed. For example: The last day for canceling a special order placed in January would be the 1st day of February. Cancellations of orders paid by credit card may be subject to a 5% cancellation fee to cover credit card processing costs.

Shipment: We submit a new order to Nill in Germany about every 4 weeks and will include your special order with our next scheduled shipment. Shipments from Nill generally arrive around the end of each month. Depending on when you place your special order in relation to the timing of our next scheduled shipment, it may be 3-6 weeks before we have your grips to ship. Please keep this turn-around time in mind when placing a special order. We never know when the next shipment will arrive until it is actually delivered. Shipments can and sometimes do get delayed by the Nill factory not shipping on time, delays in clearing U.S. Customs, etc. Due to the many issues involved with importing these products from Germany, MacTec cannot guarantee a delivery date for special orders.

If you combine special order items or out-of-stock items with in-stock items on the same order, your order will not ship until all items are available. Be sure to order any in-stock items separately if you want them to be shipped immediately.

Special Order Return Policy: It is important that you select the correct grip for your application, as MacTec cannot be responsible for full product refunds on Special Orders unless we made a mistake. Please verify the specified Product No. is the correct size and/or contains the features you want for your grips by examining the product description carefully. If you have any doubt about size, fit, or features, contact Karl Nill Grips to verify before ordering. Any authorized return of a special order item that is not due to a mistake made by MacTec, will be assessed a minimum $35 return fee to cover our shipping costs back to Germany. By placing an order, you are agreeing to these terms. If you have any questions, please contact us by email prior to placing your order.

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