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MacTec
Targeting Solutions

ORDERING INFORMATION

MacTec sells both
stocking items that are stocked on a regular basis and special order items that are imported from Germany at the request of the customer. Each item on our website will display above the price if it is a Special Order Item. Please refer to the additional terms for special orders at the bottom of this page.

GENERAL TERMS

Warranties Provided By Manufacturer:All products sold by MacTec are subject to any warranty terms that may be provided by the manufacturer. MacTec is not a warranty service provider and any problems of malfunction, or other factory defects must be addressed with the manufacturer.

Return Policy:Non-defective items may be returned in original, unused condition for exchange or refund within 10 days of receipt unless otherwise specified. All returns require prior authorization and an emailed request for authorization must be made within 5 days of order receipt. Shipping costs and fees are not refundable and all returns for refund or exchange are subject to a 10% restocking fee unless the return is a result of our mistake. . Refunds cannot be issued for any item that has been damaged, modified, or otherwise returned in any condition that prevents the item from being restocked and sold as new condition. Authorized returns must be shipped back to MacTec via Priority Mail or UPS within 5 business days of authorization. Returns should be wrapped carefully in bubble wrap or newspaper, shipped in a sturdy box, and insured for the full value. MacTec can not be responsible for returns that arrived damaged during return shipment.

Cancellation Fee: All orders cancelled at customer request prior to shipping will be subject to a 6% Cancellation Fee to cover our credit card processing fees.

ADDITIONAL TERMS FOR SPECIAL ORDER ITEMS

Pre-Payment: All orders are charged at the time the order is placed.

Shipment: We submit a new order to Nill in Germany about every 4 weeks and will include your special order with our next scheduled shipment. Shipments from Nill generally arrive around the end of the month for which the cutoff date was given but delays can sometimes push delivery into the following month. Depending on when you place your special order in relation to the timing of our next scheduled shipment, it may be 4-8 weeks before we have your grips to ship. Please keep this turn-around time in mind when placing a special order. We never know when the next shipment will arrive until it is actually delivered. Shipments can and sometimes do get delayed by the Nill factory, delays in clearing U.S. Customs, etc. Due to the many issues involved with importing these products from Germany, MacTec cannot guarantee a delivery date for special orders or back orders.

If you combine special order items or out-of-stock items with in-stock items on the same order, your order will not ship until all items are available. Be sure to order any in-stock items separately if you want them to be shipped immediately.

ACCEPTANCE OF TERMS

By placing an order, you are agreeing to these terms. If you have any questions, please contact us by email prior to placing your order.

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